Take a Look at Best Car Insurance Reviews (2023)

Best Car Insurance Reviews – The best auto insurance companies provide their customers with extra perks in addition to the lowest possible rates. As an added bonus, they prioritize the needs of their customers by making it easy to make changes to coverage and submit payments.

To determine which auto insurance companies were the best, a study analyzed three different metrics: customer satisfaction, financial stability, and complaint volume. They investigated the policies offered and how easy it would be to get a quote or file a claim through the insurer’s website.

You can find great deals on auto insurance from the best companies because they offer numerous discounts, have strong digital tools, and have high customer satisfaction and financial stability ratings from independent agencies. When it comes to the best car insurance reviews, we found that these three companies were among the best.

The most distinguishing features of each insurer were highlighted to help you choose the one that is best suited to your needs. Since your needs for auto coverage depend on your specific situation, it’s important to know what you’re looking for in an insurer and to do some comparison shopping.

To find out which companies we think offer the best car insurance reviews, please read the brief summaries that we have provided below. To learn more about this topic, consider reading these companies’ comprehensive analyses.

Best Car Insurance Reviews for Rating Score: NJM

NJM has some of the lowest average car insurance premiums and is one of the few insurers to receive a perfect 5-star rating. Although it is available in a handful of other states, it is only offered in Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. 

High levels of customer satisfaction and low numbers of complaints characterize NJM’s business, making NJM one of the best car insurance reviews. Owning a policy in the Garden State also qualifies you for dividend payouts. But not every state provides every kind of insurance. Unfortunately, there is currently no mobile app for NJM customers to use to administer their policies.

New Jersey Manufacturers Insurance (NJM) had the best overall score of any insurance provider we evaluated. J.D. Power customer satisfaction surveys also gave NJM high marks. According to the 2022 U.S. Auto Insurance Satisfaction Study, which polls policyholders about their overall satisfaction, the company ranks fourth among the 13 insurers operating in the region’s middle states. It is also ranked second in the J.D. Power Auto Claims Satisfaction Study.

In addition to the minimum state requirements for auto insurance, NJM also provides a number of valuable optional coverages, such as new car replacement and pet coverage, the latter of which pays for veterinary bills incurred by your pet as a result of an accident in which you are at fault. Gap insurance is available to help with loan payments if your car is stolen or written off.

Best Car Insurance Reviews for Larger Insurer: American Family

When it comes to discounts, American Family stands out as the best car insurance reviews from the competition. They provide savings for things like insuring multiple vehicles, completing a defensive driving course, and having a student away at school. They provide a selection of insurance plans to choose from. The majority of the states that provide these commercial insurance plans are located in the Midwest and the Pacific Northwest. American Family provides customers with a wide range of savings and protection plans. As we have already discussed, however, not all states offer American Family Insurance.

If you’re looking for a top-tier major insurer in 2023, look no further than American Family. In J.D. Power’s 2022 customer satisfaction study, American Family ranked higher than the other 11 mid sized insurers in terms of customer satisfaction with the insurance shopping experience. According to J.D. Power’s study on customer satisfaction with their auto insurance claims, American Family ranked eighth out of twenty-one companies.

American Family Insurance offers discounts to policyholders in some states for things like loyalty, completing a defensive driving course, and being away at college. The company also provides driving monitoring apps that qualify safe drivers for price reductions.

Best Car Insurance Reviews for Loyal Customers: Nationwide

Nationwide is a good choice for many customers as the best car insurance reviews because of its extensive range of converge options, low number of complaints, and the fact that its policies are offered in all 50 states and DC, with the exception of Alaska, Louisiana, and Hawaii. In spite of Nationwide’s generous extras for loyal clients like minor accident forgiveness, pet injury coverage, and car key replacement, customer satisfaction for auto insurance is lower than average, according to recent studies by J.D. Power for both shopping and claims.

For its loyal customers, Nationwide offers a wide range of auto insurance policies, discounts, and perks, such as protection in the event of a home lockout. Pet injuries are covered by collision insurance, and car key replacement is covered by comprehensive insurance.

Also, as part of its loyalty rewards program, Nationwide offers “minor accident forgiveness,” which means that if you are involved in a minor collision and submit a claim that is below Nationwide’s accident threshold, your premiums will not increase. There is no limit to the number of accidents that can take place.


While we know that price is the primary consideration for many people looking for auto insurance, we included pricing and discounts as part of each insurer’s score. Your age, location, vehicle, and credit history will all play a role in determining your individual price. 

Consider your geographical location as you shop around for the best car insurance reviews. The reason for this is that states have varying requirements when it comes to insurance.